Here are some of the most commonly asked questions about the services offered by Rebooted. If you don’t find the answer you’re looking for we’d be happy to help: Request a Callback or visit our Contact page and send us a message with your question.
IT Support
What are your operating hours?
The Helpdesk is open 9am to 5.30pm Monday to Friday. Our managed services clients also have access to an out of hours service that is available 8am until 8pm Monday to Friday.
Cover outside these hours is available on request – this is typically done for major upgrades which would affect your business if done during office hours.
Where do you offer your services?
Edinburgh, Glasgow and across Central Scotland.
How can I get support right now?
Call us on 0131 2300 170 or Request a Callback and we’ll call you straight back. Or you can email us at support@rebooted.co.uk – emails to this address go straight to our engineers.
If you are an existing managed IT support client, you can also request support via the agent in your system tray.
What systems do you cover?
Windows, Mac OS X and most flavours of Linux for desktops and servers. Cisco, and just about any other networking kit. We also support iPhone, Android, BlackBerry and Windows Mobile.
If you have anything else, please just give us a call to see if we can help.
How much does it cost?
Our managed services are charged monthly based on the number of machines we are looking after. For a typical Microsoft Windows based network we charge £25 per desktop/laptop per month and £150 per server per month.
What do I get for that?
Guaranteed service levels. Expert advice. Preventative maintenance. 24/7 monitoring. Helpdesk. Security reviews. Unlimited telephone and remote support. Onsite support if required.
The only things we don’t cover are new installations and training, though we do offer a discounted rate for these to our managed services clients.
How long is the contract?
We don’t believe in tying our clients into long term contracts so we operate a simple three month rolling contract.
